Privacy Policy

Data Controller Information

stellatrixis Ltd is the data controller responsible for your personal data. We are registered in Malta with company registration number C25697 and VAT number MT25743684. Our registered office is located at Triq il-Karmnu 53, Sliema SLM 3098, Malta.

For any privacy-related enquiries, you can contact us at privacy@stellatrixis.top or by phone at +356 22780433.

Data Collection

We collect personal data that you voluntarily provide to us when you use our website, request information about our services, or engage with our business. The data we collect includes:

Contact Information: Name, email address, phone number, and company details when you submit enquiry forms or contact us directly
Communication Data: Records of your communications with us, including emails, phone calls, and messages
Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources
Technical Data: IP address, browser type, device information, and operating system details
Marketing Preferences: Your preferences regarding marketing communications and newsletter subscriptions

How We Use Your Information

We process your personal data for the following purposes, based on legitimate business interests and your consent where required:

Service Provision: To respond to your enquiries, provide quotations, and deliver our analytics services
Customer Support: To provide technical support and assistance with our services
Business Communication: To communicate with you about our services, updates, and relevant business matters
Marketing: To send you information about our services, industry insights, and promotional content (with your consent)
Website Improvement: To analyse website usage and improve user experience
Legal Compliance: To comply with legal obligations and protect our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: Where you have given clear consent for specific processing activities
Legitimate Interests: For business operations, customer service, and marketing to existing clients
Contractual Necessity: To fulfil our contractual obligations when providing services
Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

Cloud hosting providers for secure data storage
Email service providers for communication purposes
Analytics providers to understand website usage
Professional advisors such as lawyers and accountants

All third-party providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Specifically:

Contact and enquiry data: Retained for up to 3 years after last contact
Client data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes
Marketing data: Retained until you unsubscribe or withdraw consent
Website analytics data: Retained for up to 26 months

After these periods, we will securely delete or anonymise your personal data unless we are required to retain it for legal purposes.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request limitation of how we process your data
Right to Data Portability: Request transfer of your data to another organisation
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@stellatrixis.top.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and staff training
Secure backup and recovery procedures

International Data Transfers

As we operate within the EU and primarily serve EU-based clients, your data is generally processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: privacy@stellatrixis.top
Phone: +356 22780433
Post: stellatrixis Ltd, Triq il-Karmnu 53, Sliema SLM 3098, Malta

You also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner if you believe we have not handled your personal data appropriately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

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